Granular churn-risk and upsell opportunity prediction so you can be proactive at the perfect time
Health scores are untrusted, lagging metrics. CS teams need real-time, account-level predictive signals to take action early.
Trusted by proactive teams at industry leaders like these
Don’t let retention & expansion slip through the cracks
Your customer 360 data holds valuable signals. Automatically generate predictive signals that trigger semi- or fully-automated workflows, so your CS team proactively takes the right action at the perfect time.
Churn Prevention
Get real time, predictive churn risk signals, analyzed from your account’s most granular user level product usage, support, CRM, and transactional data
Spoonfeed your CSMs with situation-specific next-best and context-rich risk story to shorten their time to outreach
Make it dead simple for your CSMs to perfectly time their outreach and prevent churn
Activate & Onboard New Users
Let Rupert track and make sure your new users are checking activation milestones
Automate your optimal proactive intervention motion–resource sending, video recording, meeting scheduling, etc.--when key users are not on the right track
Drive faster adoption when onboarding an account, for stickiness and long-term retention
Capitalize on Upsell Opportunities
Upsell can be identified by identifying certain usage patterns of features that are correlated to other features, which can only be accessed in a higher plan
Upsell proposal or discussion must happen at the perfect time, while the iron is hot and the accounts NEEDS to upsell. Rupert times that for you
Rupert allows you to easily experiment with different next-best actions to conclude the right motion for different expansion situations
Automate manual data work to focus on proactive actions
Rupert continuously monitors your data warehouse, where all of your customer 360 sits—product usage, support, CRM, and transactional data. Under the Rupert AI hood, leverage powerful predictive anomaly detection models and root cause analysis capabilities that understand what’s really happening with your accounts, so CS teams can focus on strategic advice and opportunity capitalization.
Redshift
Tableau
BigQuery
Snowflake
Looker
Postgres
No-code signal triggered workflows
Use Cases
Prevent Churn Risks
Identify Upsell Opportunities
Account Prioritization
Convert Trial & Freemium Users
Track Feature Adoption
Identify Onboarding Issues
Master proactive customer success
Proactivity
Accuracy
Personalization
Be proactive, not reactive: Intervene at the right time
Waiting for churn or upsell signals to become obvious–via a health score or a QBR–means it’s already too late. Get predictive signals and engage with accounts early, with the next-best, situation-relevant action, to retain and expand accounts.
Resources
Spotting churn and upsell opportunities early has never been simpler
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Free Utility
Looker alerts & schedules—how many do you have?
Use our free utility to download the configuration details of all your Looker alerts and schedules in seconds. Import them to Rupert for superior visibility and control.
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Don't miss valuable issues or opportunities in your data warehouse. Set up monitoring and alerting, for any metric or event, in minutes.